At Sports Store, we understand that timely delivery is crucial for our customers who are eager to gear up for their next adventure. Whether you’re preparing for a mountain hike, a gym session, or a casual day out, we ensure that your orders are processed and delivered with the utmost care and efficiency.
Order Processing
Once you place an order with us, our team works diligently to process it within 1-2 business days. This quick turnaround ensures that your products are on their way to you as soon as possible.
Shipping Options
We offer two convenient shipping options to cater to your needs:
- Standard Shipping: For those who need their items quickly, we use DHL or FedEx. Your order will be delivered within 10-15 business days after shipment. The shipping fee is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after shipment.
Global Reach
Our commitment to serving a global community of sports enthusiasts means we ship to customers worldwide. However, please note that delivery to Asia and certain remote areas may be excluded due to logistical constraints.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery and plan accordingly.
Returns and Exchanges
We stand by the quality of our products. If for any reason you are not satisfied with your purchase, you can return it within 15 days of receiving your order. Please ensure the items are in their original condition for a smooth return process.
Customer Support
Our dedicated customer service team is always here to assist you with any questions or concerns regarding your delivery. Feel free to reach out to us at [email protected].
Thank you for choosing Sports Store. We are committed to making your shopping experience seamless and enjoyable, so you can focus on what truly matters—your active lifestyle.